The fastest way
In the Rille app
- Open the Rille app and sign in.
- Go to the Me tab, then Settings.
- Tap Delete account and follow the confirmation steps.
Because you are signed in, we can check it is really you and delete the account right away. Withdraw any wallet balance and settle any open orders before you start.
If you cannot sign in
Request deletion by email
Send us the request below from the email address on your Rille account. We verify it, then delete your account and personal data within 30 days, and email you once it is done.
That opens your email app with the request already written, addressed to hello@rillehq.com. Nothing is sent until you send it.
Before you deleteLink to this section
- Withdraw any wallet balance. Funds left in your wallet may not be recoverable once the account is deleted.
- Resolve any open orders. Make sure purchases have been delivered and any refunds or disputes are settled.
What deleting your account doesLink to this section
- It permanently disables your login. You will no longer be able to sign in to Rille with this account.
- Your personal information is removed. This includes your name, email address, phone number, and profile photo.
- Transaction and order records are retained. We are required to keep these under financial and anti-fraud regulations, even after your profile is deleted.
- Deletion is permanent and cannot be undone.
What we keep, and for how long, is set out in the Privacy Policy.
QuestionsLink to this section
Email us at hello@rillehq.com, or read the support page.