Staying safe

Is this really Rille?

Scammers set up accounts in our name and message people. This page is here so you can check. If you are in the middle of something that feels wrong, stop and read the first box.

The short answer

Rille will never ask you for a code, your PIN, or your recovery phrase.

Not in a direct message, not on a call, not by email. Anyone who asks is not from Rille, however well they know your name, your order, or how much you were paid.

You do not have to work out whether a message is genuine on your own. Send it to us and we will tell you.

Ask us about a message

Or write to hello@rillehq.com.

What Rille will never ask forLink to this section

A real message from Rille never needs anything back from you except a tap inside the app. Here is the whole list.

A code we sent you

The six digits that arrive by WhatsApp, text message or email are for you to type into Rille yourself. Nobody from Rille will ever ask you to read one out, forward it, or send a screenshot of it.

Your transaction PIN

Your PIN is how you approve your own payments. No member of staff needs it, and no member of staff can see it.

Your recovery phrase

The words that back up your wallet are yours alone. Anyone who has them can take everything in it. We will never ask for them.

Money to fix a problem

We will never ask you to pay a fee to release an order, unlock your wallet, verify your account, or get a refund. If a payment is held, it is released in the app and it costs you nothing.

A Rille password

Rille has no password. You sign in with a code sent to your phone or email, or with Google or Apple. So a page asking you for your Rille password was never ours, whatever it looks like.

Control of your phone

We will never ask you to install anything so that we can see your screen, and we will never send you a file to install. If someone walks you through installing something, hang up.

If you already shared a codeLink to this section

This happens to careful people. The messages are built to rush you, and being rushed is the whole trick. Do these in order, starting now.

  1. Open Rille and change your transaction PIN. If you cannot sign in, go straight to step four.
  2. Look at your recent transactions and your wallet balance. Note anything you did not do yourself: the date, the time and the amount.
  3. Stop replying to the person. Do not answer their calls.
  4. Email hello@rillehq.com and say that you think someone has got into your account. Include the phone number or email on your Rille account, what you shared, roughly when, and anything you noticed in step two. We can lock the account while we look.
  5. If you also gave out your bank card number or your bank login, call your bank now and ask them to block the card. That part is theirs, not ours.
  6. Keep the messages. Screenshots of the account, the chat and anything you were sent help us get the account taken down.
  7. If anyone then offers to recover your money for a fee, that is the same scam coming back for the rest. Tell us instead.

You were targeted by someone who does this for a living. Telling us early makes a real difference to what we can do.

If you already clicked a linkLink to this section

Opening a page is not the same as losing anything. What matters is whether you typed something into it.

  1. Close the page. Do not go back to it.
  2. If you typed nothing in, you are almost certainly fine. Carry on, and send us the link so we can get it taken down.
  3. If you typed a code, your PIN, or your recovery phrase, follow the steps above for sharing a code. Do that first and read the rest later.
  4. If you typed a Google or Apple password, change it with Google or Apple now. Those are the sign-ins Rille can use, so that password opens more than Rille.
  5. If you typed card or bank details, call your bank and ask them to block the card.
  6. Check your recent transactions in the app, and email hello@rillehq.com with the link you clicked.

How to tell the real RilleLink to this section

Our websites. These four addresses are ours. Nothing else is, whatever it looks like.

rille.ng
This website. www.rille.ng is the same place.
app.rille.ng
Signing in to Rille in a browser.
store.rille.ng
Shops that sellers run on Rille.
pay.rille.ng
Payment links and shared money boxes.

Our older address, rillehq.com, still works and sends you here. It is being retired.

Our email. We write to you from hello@rillehq.com, and automatic messages such as receipts come from no-reply@rillehq.com. So our website ends in rille.ng and our email ends in rillehq.com. Both are us. An address on any other domain is not, even if the name in front of it says Rille.

Our app. Anything to do with your money happens inside Rille: paying, releasing a held payment, withdrawing, changing your PIN. If a message asks you to do one of those somewhere else, that is the tell.

Our social accounts

We have not published our list of social accounts here yet, so please do not take any account as ours because it looks right. Until the list is here, use the rule that holds either way: no account on any platform, ours or not, will ever ask you for a code, a PIN or a recovery phrase, and nothing we need you to do happens in a direct message. If you are unsure, send the account name to hello@rillehq.com and we will tell you whether it is us.

Report someone pretending to be RilleLink to this section

Tell us even if you did not lose anything. The account is messaging other people too, and a report with screenshots is what gets it removed.

  1. Screenshot the profile, including the account name exactly as it is spelled, and the messages.
  2. Report the account on the platform it is on, so their own team sees it.
  3. Email the screenshots to hello@rillehq.com with the account name and where you found it.
  4. Block the account.
  5. If you sent money or shared anything, say so in the email. That changes what we do next.
Report an impostor

A fake link usually has the real name in it somewhere. The part that matters is the end of the address, just before the first single slash. In rille.ng.pay-now.example the real site is example, not Rille. In rille-ng.example it is example again. Read that last part and ignore the rest.

If you are not sure, do not tap it. Open the Rille app yourself, or type rille.ng into your browser by hand. Anything genuine will still be there when you arrive the long way round.

Still unsure? Send it to hello@rillehq.com. We would far rather answer a question than sort out what came after it.

For anything else, including an order, a payment or your account, see Support.