Write to us
hello@rillehq.com
We reply within one business day. We are open Monday to Saturday.
To help us sort it out faster, include the email address or phone number on your Rille account, and the date and amount of any order or payment you are asking about.
What we can help withLink to this section
Orders and delivery
An order has not arrived, arrived damaged, or is not what was described. Your payment is held until you confirm delivery, so tell us before you confirm and we will look into it with the seller.
Payments and withdrawals
A payment did not go through, a withdrawal has not landed in your bank account, or you do not recognise a transaction. Include the date and amount and we will trace it.
Your account
Trouble signing in, changing your phone number, or verifying your identity. If you think someone else has access to your account, email us immediately and we will help you secure it.
Selling on Rille
Setting up your storefront, getting verified, listing goods or services, or a question about how and when you get paid.
Keeping your account safeLink to this section
Rille will never ask you for your transaction PIN, a one-time code, or your recovery phrase. Not by email, not on the phone, and not in a direct message on any social platform. Anyone who does is not from Rille.
We will only ever contact you from an address ending in @rillehq.com. If you are unsure whether a message is really from us, do not click anything in it. Email us at hello@rillehq.com and we will confirm.
Is this really Rille? lists our real websites, what we will never ask you for, how to report someone pretending to be us, and what to do if you have already shared a code.